Shipping Policy

Shipping Coverage

For clarity, delivery from hexclad is limited to eligible United States addresses. To keep expectations transparent, we provide free standard shipping for all orders delivered in the United States.

Order Timeline

In keeping with our published standards, orders are normally processed within 1–2 business days before dispatch. Under this standard, after dispatch, standard transit normally takes 4–6 business days.

Tracking Information

For customer assurance, tracking information is provided when the order ships so customers can follow delivery progress. As a service commitment, transit windows are estimates and may change because of carrier, weather, address, or other external disruptions.

Delivery Details

As a service commitment, accurate address information is required; contact support as soon as possible if submitted details need correction. As part of this policy, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (228) 901-3117
Physical and return address: 749 Beach Blvd, Biloxi, Mississippi 39530, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcsld.shop