Refund Policy

Eligibility Window

For clarity, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. Where applicable, items should be returned with the included components and in a condition suitable for inspection.

Items Outside the Convenience-Return Program

For clarity, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. As a service commitment, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

How Resolution Works

In practical terms, a return must be authorized through customer service before it is shipped to the return location. Consistent with these terms, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

Return Shipping Responsibility

In practical terms, for an approved no-reason return or exchange, return shipping is paid by the merchant. In practical terms, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

Cancellations and Return Location

As part of this policy, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. To keep expectations transparent, the default authorized return address is 749 Beach Blvd, Biloxi, Mississippi 39530, United States unless customer service provides another store-approved location.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (228) 901-3117
Physical and return address: 749 Beach Blvd, Biloxi, Mississippi 39530, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcsld.shop