Payment Policy

About Credit/Debit Card

In practical terms, supported card brands are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For clarity, the specific options available for a transaction are displayed securely during checkout.

Currency and Authorization

In practical terms, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. To keep expectations transparent, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Transaction Review

To keep expectations transparent, sensitive card data is processed by approved payment services used at checkout. In practical terms, a declined or incomplete payment does not create a confirmed order; customers should verify details or contact the issuer before trying again.

Tax and Refund Treatment

To keep expectations transparent, the store charges Taxes where legally required and does not represent that every order is tax-exempt. For customer assurance, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclcsld.shop
Phone: (228) 901-3117
Physical and return address: 749 Beach Blvd, Biloxi, Mississippi 39530, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)